Privacy Policy

Effective Date: Effective from 28th October 2021


We may amend this Privacy Policy at any time by posting a revised version on our website. We will attempt to give a reasonable notice period upon making any changes; however, unless otherwise stated, the revised version will be effective at the time we post it. If you have any questions or comments regarding this Privacy Policy, please contact us at [email protected]

  1. How CashCare collects your information?

1.1. Information You Share with CashCare

If you open an account or use the CashCare Service, we may collect the following types of information: Personal information ¬ your name, PAN, address, phone, email, third-party application IDs, and other similar information. Financial information ¬ bank account numbers and/or credit card numbers that you link to your CashCare account or give us when you use the Services. Before permitting you to use the Services, we may require you to provide additional information, including but not limited to your date of birth, PAN, personal information stored by third parties such as social media sites (such as Facebook and Twitter) and other personal information. We may use this information to verify your identity or other information you provide.

1.2. Information CashCare Learns From Your Use

When you visit the CashCare website or use the Services, we may collect information sent to us by your computer, mobile phone or any other device. This information may include your IP address, device information including but not limited to identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site, the pages you accessed on our website, and any other available information. We may also collect information about your use and interaction with our website, application or the Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your account. We may also collect information about you from any contact you have with any of our services or employees, such as, with our customer support team, in surveys, or though interactions with our affiliates.

1.3. Cookies and Anonymous Identifiers

We use various technologies to collect and store information when you use the Services, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with the services we offer to our partners, such as advertising services or CashCare features that may appear on other sites and in any other manner that we deem necessary for our business purposes.

1.4. Information Obtained From Third Parties

We may also obtain information about you from third parties such as credit bureaus (CIBIL) and identity verification services. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your CashCare account and authorizing CashCare to have access to this information, you agree that CashCare may collect, store and use this information in accordance with this Privacy Policy.

  1. How CashCare protects your information?

2.1. Safety Policies

The security of your Personal Information is important to us. When you enter sensitive information, such as personal email address or mailing address, on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

  1. How CashCare uses your information?

3.1. To Improve Our Service

CashCare uses information to perform and improve our services, contact you, conduct research, and provide anonymous reporting for clients. For example, we may use information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services, reduce risk to all parties involved in our transactions, and verify the accuracy of information.

3.2. To Serve Relevant Marketing to You

We may use information to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising.

  1. When CashCare shares your information?

4.1. For Our Everyday Business Purposes

We share your personal information with employees, affiliates, vendors, partners and third parties as required to offer the CashCare Service. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal investigations, litigation purposes, complying with audits or other investigations, and reporting to credit bureaus. You may opt out of certain sharing as discussed in Section 5 of this privacy policy.

4.2 When Required By Law

We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.

4.3 With Credit Rating Agencies & RBI

As part of the contract with the Credit Rating Agencies, CashCare on behalf of its financing partners is mandated to share loan performance data.

4.4 Does Not Sell Your Information To Third Parties

CashCare takes your privacy seriously and does not sell your data to third parties. CashCare may share personal information with partners under contract who help with certain parts of our business operations including application evaluation, customer services, payment, fraud prevention, secure data storage, collections and other similar services.

4.5 In Case of Default

CashCare make choose to publicly announce about your default amongst your friend list and group, etc., with your details on various social media platforms and other avenues.

  1. What are your options to Opt-Out?

5.1 Notifications

If you no longer wish to receive notifications about our Services, you may change your notification preferences by accessing your account on the Website or by contacting us at [email protected]. CashCare reserves the right to close your account should you opt of the crucial notices that are required to perform the CashCare Service. You may not opt-out of receiving notifications about due or past due amounts that you owe CashCare or any other collections efforts.

5.2 SMS Messaging

You can opt out of receiving SMS messages by accessing your account on the Website or by contacting us at [email protected]. Again, CashCare reserves the right to close your account should you opt of the crucial notices that are required to perform the CashCare Service. You may not opt out of receiving notifications about due or past due amounts that you owe CashCare or any other collections efforts.

5.3 Access Your Information

You can review and edit your personal information at any time by logging in to your account on the Website or by contacting us at [email protected]. You can also request to close your account by contacting us at [email protected]. If you close your CashCare account, we will mark your account in our database as “Closed,” but will keep your account information in our database to comply with our legal obligations. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. If you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.

  1. Other sites

There might be affiliates or other sites linked to our web site. Personal information that you provide to those sites are not our property. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies. These sites may place their cookies or other files on your computer, collect data or solicit personal information.

  1. Contact CashCare

If you have questions or concerns regarding this Privacy Po